Imagine That: It’s Not Just About Ticket Sales!

In 2018, Imagine Music Festival was met with a critical decision. Their first option was to continue to power their ambassador program with the same tool they had used historically, an option that was focused solely on ticket sales.

Or…  

Imagine had an opportunity to engage outside-the-box thinking and select a new program that would maximize ambassador team efforts through a highly-engaged network of music fans, social media integration, and advanced field marketing tools.

The choice might have been difficult, but the outcome was clear! On-boarding SocialLadder (and stepping away from the expected approach) proved wildly successful for their fans and paid off in a big way for Imagine. Not only did it give their ambassador manager the tools to track the team, it also gave the fans a fun way to stay engaged.

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What were the keys to Imagine’s success? Utilizing the “ImagineNation” street team alongside the SocialLadder network allowed SocialLadder to run in tandem with the festival’s competitive ambassador program.

Similarly, the vast SocialLadder toolkit was used in driving social media engagement, field marketing, and innovative rewards that resulted in the following intrinsic upside for fan ambassadors:

  1. Fans were brought together in a cohesive, active fan-focused community
  2. The program helped to widen fans’ reach and social circles
  3. Fans were rewarded with elevated experiences for their efforts

And for Imagine, the increased engagement resulted in a program that produced THREE TIMES the ticket sales revenue than the competitor’s campaign did.

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The biggest win for the promoters was that 80% of the ticket sold by ambassadors to their friends were NEW ticket sales by buyers who had never purchased a ticket before.

The results were staggering:

  1. 682 Ambassadors Completed 16,673 fan engagement challenges
  2. In 100 days, more than 22 Million native social impressions were generated
  3. SocialLadder ambassadors were responsible for nearly $800K in ticket revenue

Optimizing the ambassador experience was a key driver in the success of the SocialLadder Imagine Festival program. SocialLadder made it fun for fans to be ambassadors. By giving fans more than just selling tasks, they were able to be rewarded for being active and engaged in the community.

Top ambassadors unlocked once in a lifetime experiences that will ensure their return in 2019.

The biggest headliner you’ve never heard of

Think about your group of friends. There’s usually that one person who always seems to be coming up with something to do — picking the restaurant, finding a new destination, or suggesting the next festival to attend. This is the planner — the one who convinces you to do something you may have no idea how to do and makes sure you have the time of your life doing it. Planners are the most important person to any event organizer, and luckily there is a way for organizers to harness their power and reward them for all of their hard work.

Firefly Music Festival realized the power of these fans and wanted to find a way to make them feel like they were a part of the festival’s planning process as a whole. By harnessing the power of natural planners, Firefly was able to create a robust program of 1,600 fans who became their biggest advocates. Then, using gamification, Firefly challenged these fans to start doing what they do best — round up their fans and make the plans.

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In just 90 days, these superfans rounded up over 2,000 of their friends to attend the festival and generated 13 million+ impressions by creating content and sharing their tips for how to experience the festival better.

By creating a “home” for the planners, festival organizers were able to say “thank you” to these valuable fans by making them the headliners — hooking them up with elevated experiences that are generally reserved for the artists and sponsors like backstage passes & VIP camping upgrades.

So next time you’re stressing about finding the big name to bring people to your event, don’t forget about the real headliner: the planner.

Need help identifying them? Ask us!

Lights All Night – Lights It Up with SocialLadder

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AMBASSADORS HIT 1 MILLION DOLLARS IN SALES FOR LIGHTS ALL NIGHT

Congratulations to our ambassadors for hitting 1 million dollars in ticket sales for Lights All Night through SocialLadder! Lights All Night, a popular music festival in its ninth year of celebration, partnered up with SocialLadder for their 2017 ambassador program and have continued on for the festival’s 2018 iteration as well. Lights All Night ambassadors can win exclusive rewards like free tickets, on-stage viewing, meet & greets, and more through completing online challenges, as well as selling tickets via SocialLadder!

“SocialLadder has been a massive asset to our event the past few years. From helping us push important messaging to making fans feel like they have a way to be directly involved, Lights All Night wouldn’t be where it is without them.”

The two-day end-of-year event takes place on December 28th and 29th, and will return to Dallas Market Hall. Last year’s sold-out event welcomed over 30,000 fans with huge performers like Bassnectar, Marshmello, and more. After a well-received expansion last year, the festival will continue to grow with 5 stages and over 40 acts from across the country.

Attendees can expect to see electronic music legends like Excision, Diplo, Kaskade, and Rezz performing across the unique stages at Lights All Night. The festival curates a special experience for its attendees with highlights like cutting edge production, specialty performers including stilt walkers & fire breathers, and the Disco Galaxy Stage – a 360° stage experience. Lights All Night is truly a magical experience for all.

Want $5 off select tickets? Click here & apply the discount code SOCIALLADDER to join in on the fun!

“We love having a partner like Lights All Night who always puts the fans first and understands how important it is to craft a memorable fan experience. Their use of once in a lifetime opportunities is part of that story and a really awesome way to thank their top ambassadors for making another year successful.” — Alana Bly, SocialLadder Co-founder

SocialLadder Blog - Ambassador Spotlight

Ambassador Spotlight: Zack Palmer!

Welcome back to our Ambassador Spotlight series! We’re featuring the top ambassadors of various programs from all around the SocialLadder ambassador network to give our ambassadors a chance to tell everyone about their memories, interests and passions – all of the things that fuel awesome communities and experiences!

New Spotlight Ambassadors are selected each month. Be sure to keep up with the top tier of ambassadors and you could be featured next!

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This month’s Spotlight Ambassador is Zack Palmer!

Zack was the top-ranking ambassador for April’s awesome Asteria Arts & Music Festival. We got the chance to catch up with Zack just after the festival ended and heard some of his thoughts on his experience as a top-ranking ambassador!


Tell us about yourself!

My name is Zack Palmer and I’m born and raised in Orlando, Florida. I’ve always loved music, the outdoors, socializing and bringing people together for a good time! Being a part of Asteria allowed me to involve all of these things in one special place, a place for us to escape and connect in ways we all desire, yet sometimes may have difficulties finding time to do so.

What has been your best festival experience?

My best festival experience has changed in just the last week! As a DJ/Producer, one of the things many would look forward to is their first festival performance. With that being said, Asteria Arts & Music Festival 2018 was mine. Not only did I enjoy every second of my time up on stage as a performer, but the reactions and responses to my set had me in tears more times than I can count & still counting after waking up to more content and feedback in regards to everyone’s experience during the festival and how many individuals had the times of their lives.  It makes my heart beat faster and the emotions come rushing through all over again. Asteria 2018 takes the cake!


What is the best part of being an ambassador?

I started promoting events before I really got into performing and the best part of it for me has always been the ability to connect with individuals prior to the event, which allows you to have a decent general idea of some of the friendly faces you will encounter during the event you’re promoting. I love connecting with new friends at these events and this will always be a great way for me to do so! Also as an artist, the ability to promote events and anything you’re a part of will always be beneficial in the sense that when you have the opportunity to take the stage, there’s a good chance you may have answered a question or two about the event to those in the crowd and when they see you’re not only showing up to play your music and take off, it definitely resonates with some and let’s them know you’re just like them, someone there to enjoy the music and have a great time.


What are some tips you have for people starting up and want to sell more tickets?

Interaction, interaction, interaction! Definitely make a point to connect with and reach out to potential guests, and even guests who are already sold on the event! Be available, be happy to share information, don’t leave people hanging when they need something answered or direction on anything in regards to the event you’re involved in. Also, knowing your market and who to promote to within social media groups, friend groups and the local scene in general is always beneficial to an ambassador.

Thanks, Zack! Any closing thoughts?

As mentioned earlier, I am an artist myself and love every aspect of the scene from throwing and promoting events to performing at events and just being in the crowd for some. I live for this and that isn’t going to change! If you’d like to check out my artist page you can visit my Facebook, my Instagram, or my Soundcloud.

SocialLadder Teams Up With Rhythm N’ Blooms for Their 2018 Festival!

 

SocialLadder is ecstatic to be partnering up with Rhythm N’ Blooms for their upcoming festival!

 

Rhythm N’ Blooms, officially started in 2011 by Attack Monkey, is a music festival that showcases top-notch talents from the East Tennessee area. Over the past 7 iterations, Rhythm N’ Blooms has evolved into an enormously popular festival for its region & genre. Currently, Rhythm N’ Blooms is Knoxville’s biggest music festival, and is expecting to bring in over 20,000 attendees during the 2018 festival.

Some of the previous artists who performed at Rhythm N’ Blooms are Young The Giant, Gogol Bordello, MUTEMATH, The Mavericks, The Decemberists, Drive-By Truckers, and Brett Dennen. Of course, this tiny sampling doesn’t even make a dent in the list of amazing artists who have performed at Rhythm N’ Blooms throughout the years.

This year, the festival lineup includes Dr. Dog, Paul Thorn and The Mission Temple Fireworks Revival, The Mowgli’s, The Lonely Biscuits, Lilly Hiatt, The War & Treaty, and many more awesome artists.

Becoming a SocialLadder ambassador for Rhythm N’ Blooms opens up opportunities to earn awesome rewards!  What’s up for grabs? By completing challenges and selling tickets, you can earn a VIP or General Admission ticket!

Want to become a SocialLadder ambassador? Click HERE!

 

Congratulations to Firefly!

 

Congratulations from all of us at SocialLadder to Firefly Music Festival for winning first place in the “Best Community Engagement + Relationship with Fans” category of the XLIVE FESTX AWARDS 2017!

 

What are the XLIVE FESTX awards? The Everfest-XLIVE FESTX awards were created in 2016 to recognize achievement in festival organization. The XLIVE awards bring together festival innovators and producers, as well as other important people behind the festival scenes. By having categories like “Best Food Festival” and “Best Fan Community,” these awards recognize different festivals and genres across the nation and their hard-earned accomplishments.

Firefly, produced by Red Frog Events and Goldenvoice, is a music festival that people from all over the world travel to attend. For the past two festivals, Firefly fans on SocialLadder were able to share selfies of their festival fashion, answer quizzes about the lineup, and get their friends to buy tickets in exchange for earning rewards like tickets, merchandise, and exclusive experiences at the festival.

SocialLadder is incredibly proud to take part in the Firefly Festival process, and we’re glad to help facilitate the relationship between the festival and its fans that makes Firefly such an awesome experience year in and year out. Congratulations from us to them for all of their hard work and success!

For more on SocialLadder & Firefly, see our previous blog post!

Want to read more about the XLIVE FESTX Awards? Click here!

 

Top Firefly Ambassadors Generate over $500,000 in ticket sales!

For its fifth year, the folk music festival that takes place over four days at 105-acre festival ground of The Woodlands of Dover International Speedway in Delaware was a smashing success. Firefly, produced by Red Frog Events alongside Goldenvoice — the folks who are responsible for Coachella — showcased headliners like The Weeknd, Muse, Twenty One Pilots, Chance the Rapper and Bob Dylan. Needless to say, it was THE ticket to get your hands on this summer.

With so many festivals popping up, how does a festival like Firefly continue to attract nearly 100K people year after year?  Their answer lies in building a strong brand and giving fans what they want. From top headliners and creative food vendors to easy-to-navigate grounds and access to exclusive experiences, Firefly allows fans to curate the experience.

Each year, Firefly attendees rave about the amazing experiences they have had at the event, posting eye-catching selfies and videos that captivate their peers and entice them to join in on the fun – so it made sense to set up an ambassador program to reward them for doing what they do best: proving their fandom.

Firefly teamed up with SocialLadder to create a brand ambassador program to engage their fans and reward the most engaged of them for helping them create another great year. Through the platform, ambassadors were given access to  exclusive rewards like backstage access in exchange for proving their fandom and getting their friends to pick up passes.

“We really enjoyed working with each member of the Social Ladder team. In the fast-paced festival environment, timing is everything, and whenever a question would arise SocialLadder always had a timely and insightful answer. Collectively, our brand ambassador program benefited greatly from the Social Ladder partnership,” said Firefly marketing coordinator Baily Gorey.

Ticket sales by ambassadors set a new bar this year, with sales from the ambassador program accounting for over $500K in just a few short weeks. This organic outpouring of friends bringing their friends, accompanied by the hundreds of thousands of social media impressions and Instagram posts generated by Firefly ambassadors, is a great example of the symbiotic relationship between brands that care about their fans and fans that are eager to support that brand!

 

For more information about creating a brand ambassador program like Firefly’s, or other ways to use the SocialLadder app check out our website.

 

 

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Clarissa Phillips is an Intern at SocialLadder. A class of 2019 student at Swarthmore College, she studies Sociology, Computer Science and Psychology. She is an avid music lover and enjoys going to concerts, as well as singing in her college’s newest a cappella group, Offbeat.

 

SocialLadder Featured on Amplify

SocialLadder’s recent partnership with Eventbrite has the potential to make significant changes to the landscape of live music and concert promotion, a development which is not lost on Amplify Media’s founder and executive editor Dave Brooks. His writeup on SocialLadder’s integration with Eventbrite’s third-party API can be found here, or you can read the text below:

Peer-to-peer marketing technology provider SocialLadder has made its technology available as an extension to ticketing platform Eventbrite, integrating “the company’s online ticketing technology with its comprehensive brand ambassador management system,” according to a release.

“Our partnership with Eventbrite means that the world’s largest ecosystem of event organizers can now discover new fans and seamlessly access the power of word-of-mouth marketing to increase tickets sales and drive buzz,” said Raavi Iqbal, CEO and co-founder of SocialLadder.

This is the first on-platform extension for an ambassador marketing program to be built on Eventbrite’s third-party API. The integration allows event organizers to activate peer-to-peer marketing in one click by giving them direct access to SocialLadder’s network of on-demand ambassadors, and enabling attendees to secure tickets where they hear about most events: their friends.

“Eventbrite is focused on helping event organizers sell more tickets, and making the process of buying tickets as easy as possible, regardless of where people discover those events,” said Scott Van Brunt, Head of Partnerships at Eventbrite. “Events are inherently social, and the integration with SocialLadder helps event creators sell out their shows by tapping into the networks of the most influential fans through the power of ambassador programs.”

SocialLadder was founded four years ago to make professional ambassador teams accessible to organizers of events of all types and sizes, and sold millions of dollars of tickets in 2016 for thousands of the world’s most popular events.

“Event fans win with this partnership too – as more organizers turn to SocialLadder, we continue to be the best destination for fans everywhere to get rewarded for promoting the events that they’re actually passionate about,” said Alana Bly, Co-founder of SocialLadder.