5 Tips for Turning Your Buyers into Sellers
With all of the noise out there, consumers trust “marketing” less and less, so if you don’t know who your best customers are and then are turning them into your sales engine, you are missing out.
Let’s use the live event space to paint the picture. Buying an early bird ticket certainly has its advantages for music fans especially because it locks in the lowest price. For event promoters, it means they have fans who are committed to attending.
Being an “ambassador” might not feel like the right fit for everyone. But marketers who ease their audience into ambassador programs by building trust with their biggest advocates tend to have the most success.
Here are the five keys to a successful early-bird campaign with SocialLadder:
1. DELIVER A GREAT PRODUCT
This is the first thing, and the only thing to focus on. Without it, your customers won’t trust you and if there’s no trust, in the long run, there will be no product.
Every great brand has a rockstar customer. The ones who adopt early and then spreads the word quickly. They are your “diamonds in the rough”. These are the people that trust your brand so much that they don’t even wait for the festival lineup to drop or for a celebrity to endorse it. These are the Talkers and Planners … and they like to talk … A LOT. Marketers who can identify these people early will win big because they will help organizers expand their reach & drive awareness without cannibalizing sales.
3. BUILD A RELATIONSHIP
Understanding the needs and values of your buyers is important because it gives you the ability to create experiences for your fans. Fans who engage authentically and commit to ticket buying early will be a good temperature gauge for what to expect against your overall sales results. By getting up front real-time data you can inform other marketing efforts with the insights you gain through advanced reporting. Imagine the targeting you could do if you knew all of the brands or artists your fans were following?
4. ENHANCE WITH EXPERIENCES NOT CASH
Once in a lifetime fan-focused experiences will keep fans intrinsically motivated to spread the word about your lineup, onsite experiences & ticket price increases. Come up with rewards that will be a true motivator for your fans, but keep in mind that the greatest rewards can be something that shows the appreciation you truly have for your fans. Beyond Wonderland — for example — offered Insomniac fans a chance to hang backstage with their CEO Pasquale Rotella.
5. REWARD THE BIGGEST VOICES
So you’ve lined up fan-focused rewards and figured out who your Planners are, now it’s time to boost the organic chatter so you can pull back on your digital spend and get more REAL fans talking. Take the time to align your marketing calendar with your ambassadors and your word of mouth buzz will takeoff. Imagine Festival, for example, generated over 3 thousand unique pieces of Instagram content, reaching nearly 4 million people. Imagine that!